Making a Claim
Summary
If a user wants to make a claim, they need to deposit 1% of the Policy Size in DEIN tokens to prevent frivolous claims from being spammed.
If the claim is approved, USDT is issued to the Claimant, along with the DEIN fee paid (decreased by a small commission for the "View Verdict" reward)
If a claim is denied, the Claimant may Appeal by depositing an additional 1% of the claimās value in DEIN.
Appeals work in a similar fashion to Claims, with the exception that only the Trusted Voters can vote on them (Trusted Voters are users with a Reputation Score over 2 and in the top 15th percentile).
The appeal's verdict is final.
Where do I make a claim?
You can Claim any active Policy in the Dashboard -> My policies
If your policy covers Non-EVM chains you'll need to conduct a Non-EVM wallet pairing transaction. Learn more about wallet pairing in the Non-EVM Policies section.
When can I make a Claim?
Whenever the Policy is active and up to seven days after the expiration of the Policy. If the Claim is Denied, you have an additional seven days from the date of the Denied to make an Appeal.
For a claim to be valid, the Coverage Event must have happened before the end of the last Policy epoch. Otherwise, the Claim should be denied. To read more about what we currently cover, head to the gitbook section below:
Policy TermsWhile a Claim is actively being voted on, you cannot purchase additional Coverage against that same Policy Book.
How is the outcome of the Claim determined?
Via voting. This is explained in more detail in the following section:
šļøClaim voting processHow long does it take to review my claim?
Voting on claims lasts for a minimum of 2 weeks. After this period is over, anyone can trigger the resolution of the claim, with the claimant having a 4-day priority.
How is the outcome of the vote shown?
The outcome of a Claim must be pulled from the smart contracts to be revealed. To avoid situations where the Claimant never pulls the result of a Claim, we designed a model that allows anyone to pull and reveal the outcomes of Claims. The user that pulls and reveals the Claim receives additional rewards.
Claimant has a 4-day priority period in which only they can view the verdict, after which anyone has 6 days to reveal it.
If the claim result is not revealed after 10 days, DEIN system will automatically pull the result and calculate the verdict. The gas fees for this transaction are taken from the claim's payout or the 1% deposit fee.
How can I receive the payout?
If your claim has been approved, after revealing the result of the claim and waiting 4 days for the request to be processed, you will have 8 days to withdraw both your claim payout and the 1% DEIN fee. If you miss this window, you'll be able to request the withdrawal again until your policy is active.
How is the claim payout calculated?
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